I can’t sign in to Discussions

Reset your password via the sign-in page. If issues persist, email support with your profile URL and a screenshot.

Where can I check system status?

Visit https://www.traverse-connect.com/status for uptime and incidents.

Support – Traverse Connect

Q: How do I get support?

Members: post in Discussions → Support (sign-in required). Non-members: email support@traverse-connect.com.

Q: Do I need to be a member?

Discussions are members-only. You can join or email us for basic help.

Q: Why can’t I add my pass to Google Wallet?

Ensure Google Wallet is installed and you are signed in. In testing, passes may show TEST ONLY.

Support

We’re here to help.

Members can get help directly inside Discussions. Not a member yet? You can still email us.

Quick help & contact

Ask in Discussions: Support section (sign-in required)

Sign in: Member sign-in

Become a member: Join Traverse Connect

Email support: [email protected]

Support hours: Monday–Friday, 9:00–18:00 (UK). Replies are typically faster via Discussions.

Accounts & Profiles

Update your profile, media kit, and links; manage privacy; verification and access issues.

Ask in Discussions Sign in

Campaigns & Opportunities

Applications, case studies, shortlists, and brand collaboration workflow.

Ask in Discussions Browse opportunities

Events & Tickets

Conference access, schedules, venue info, and registration problems.

Ask in Discussions See events

Wallet passes (Apple & Google)

Add your creator pass to Apple Wallet or Google Wallet and scan to share your bio instantly.

Support for wallet setup is handled in Discussions (members only).
Google Wallet may show “TEST ONLY” until publishing is approved.
Attach screenshots + device model for quicker help.

Ask in Discussions

FAQs

Short answers to common questions. Members can find deeper threads in Discussions.

How do I get support?

Members: post in Discussions → Support. Non-members: email [email protected].

Do I need to be a member?

Yes, profiles, events, opportunities and discussions are members-only. You can join here or email us for basic help.

I can’t sign in to Connect

Reset your password via the sign-in page. If you still can’t access, email support with your profile URL and a screenshot.

Why can’t I add my pass to Google Wallet?

Ensure Google Wallet is installed and you’re signed in. During testing, passes may show “TEST ONLY.” Share device model + screenshots in Discussions for help.

Ask in Discussions Email support

Support We’re here to help.